Yes, the details you give us about your situation will be kept strictly confidential to Gamcare. We will not disclose your information, except in situations where we are required to do so by law, or if there is a risk of significant harm to the caller or another person.
Calls may be monitored or recorded for quality assurance purposes. Call recordings will be deleted after 28 days. The team works to a standard code of practice, which includes strict confidentiality within the team. Advisers need to discuss their work with their supervisor, and may need to pass information to their colleagues, but no information about callers is disclosed to third parties outside the GamCare counselling team without your consent except in the circumstances stated above.
Remember you don’t need to give any details that identify you during the call at any time, if you do not wish to.